It is true that the scenery (right on the shore of lake Llanquihue) and the season (fall) give a perfect ambiance to begin with but the hotel in itself is also beautiful. Just had one of the most magical hotel experiences in my life. I know you won´t regret it! Your new heading would be: "Going back there definetely! " Best regards, Susan Espinosa W. I have the experience of working in different great hotels in Chile and I am very proud to be part and lead this new team that is giving their best! I would love you to come again to our hotel you to see and experience by yourself that what you just wrote is like you where writing about an absolute different hotel! We will be waiting for you. Even myself: I am the new resident manager for the hotel since March this year. ![]() We have hired new people, specialists for leading areas that have given their best to "built" an experience that will be unique for our dear guests. On the other hand, please let me tell you what we have done since last February, because we have invested resources in different aspects: We have organized many trainings with all the areas of the hotel to reinforce our service. I know that we would have never wished you to live what you have just written. ![]() That breaks my heart! We are a team that works every day to make each of our guests happy and we work hard to create an unforgettable experience. First of all I am so sorry you had an expierence that makes you say you dont want to come back here. I just read your post on your stay of 7 months ago.
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